Cancellation & Refund Policy

1. Free Trial

Every new Narriva account begins with a 7-day free trial. During your trial:

• You have complete access to all features of your chosen plan
• No credit card or payment details are required to begin
• Cancelling any time during the trial results in zero charges
• If you do not cancel, your subscription starts automatically on day 8 and your saved payment method is charged at the plan's regular price

We designed the trial to give you enough time to genuinely evaluate Narriva, connect your accounts, run the Business DNA setup, and see real AI-generated content for your business.

2. Cancellation & No Refunds

2.1 Cancellation Is Always Free

You may cancel your subscription at any time from within the app under Settings → Subscription. Cancelling simply stops the next automatic renewal, there is no cancellation fee and no penalty.

2.2 No Refund on Cancellation

Subscription fees you have already paid are non-refundable. When you cancel, we do not refund the current billing period, whether monthly or annual, and we do not pro-rate unused days. This applies to your first paid period and every renewal alike.

2.3 You Keep the Days You Paid For

Cancellation does not cut your access short. Your plan stays fully active until the end of the period you already paid for, and every feature keeps working until then. Only the automatic renewal is switched off.

3. Continuing After You Cancel

Cancelling never interrupts the plan you already paid for. Every feature keeps working right up to the end of your current period, so there is nothing to switch back on in the meantime, whether or not you cancelled.

A cancellation is scheduled with our payment provider (Razorpay) and cannot be reversed once it is set, so a cancelled subscription is not “re-activated.” Here is exactly what happens:

• Your plan, and all of its features, stay fully active until the last day of the period you already paid for
• Automatic renewal stays switched off, so you are not charged again for that subscription and no refund is due
• To keep using Narriva after your paid days run out, you simply start a new subscription at the plan's regular price, any time, from within the app under Settings → Subscription or from narriva.in

Your account is not deleted when you cancel, your business profile, connected accounts, and past content are preserved, so when you re-subscribe you pick up right where you left off.

4. Automatic Refund Scenarios

Regardless of the above windows, we will issue a prompt refund if:

• You were charged twice for the same billing period (duplicate charge)
• You were charged after a confirmed cancellation
• The core Service was unavailable for more than 24 consecutive hours in your billing period due to a fault on our side (not Meta API outages)
• A technical error on our platform prevented you from using the Service entirely

5. Non-Refundable Situations

Refunds are not available for:

• Cancellation, change of mind, or business closure during a paid period
• Failure to use the Service during an active subscription period
• Account suspension due to violation of our Terms of Service
• Service limitations caused by Meta, Instagram, or OpenAI policy changes outside our control
• Scheduled maintenance announced at least 24 hours in advance
• Partial months or unused days within a billing period

6. How to Request a Refund

1. Email us: Send a request to support@narriva.in with the subject line “Refund Request, [your registered email]”
2. Include: Your registered email address, business name, the reason for the request, and (if applicable) the transaction ID from your Razorpay receipt
3. We review: Our team reviews all requests within 2 business days and confirms eligibility by email
4. You receive: An email confirmation once the refund is approved and initiated

7. Refund Processing

Once approved, refunds are processed as follows:

• Processing time: 5–7 business days from approval
• Payment method: Refunds are credited to the original payment method (UPI, card, or net banking) used at the time of purchase
• Bank clearing: Your bank may take an additional 3–5 business days to reflect the credit in your account
• Confirmation: You will receive a Razorpay refund confirmation email once the amount is released

8. Service Credits as Alternative

In some situations, such as a temporary service disruption or a feature-specific issue that has since been resolved, we may offer service credits instead of a cash refund. Credits are:

• Valued at a minimum of 1.5× the equivalent refund amount
• Applied to your next billing cycle automatically
• Non-expiring for the lifetime of your active account

We'll always communicate this option clearly and will process a cash refund if you prefer that instead.

9. Chargebacks & Payment Disputes

We strongly encourage you to contact us directly before initiating a chargeback with your bank or card provider. Direct refund requests are faster, simpler, and don't require your bank's involvement. Chargebacks:

• Typically take 30–90 days to resolve through bank channels
• May result in temporary account suspension pending investigation
• May affect your ability to re-subscribe to Narriva in the future

We commit to responding to all direct refund requests within 2 business days and resolving them fairly.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. For existing subscribers, the policy in effect at the time of purchase applies to that specific transaction.

11. Contact

• Email: support@narriva.in
• Phone: +91 93503 87791 (all 7 days, 10 AM–6 PM IST)
• Response time: We respond to all refund inquiries within 24 hours on business days.

Narriva AI, your AI Social Media Team. We believe in earning your trust every month, that's why we make it easy to leave if we don't deliver.